Shipping & Returns

Shipping and Handling

Insurance

All shipments are 100% covered against loss or damage.

Damaged shipments

Buyer is responsible for the claim processing. In the event a shipment is delivered with missing parts, and/or damaged, contact the carrier immediately. WillirayeStudio.com can not make any adjustment; the buyer must submit the damage claim form with the carrier. Many carriers request you save the product packaging. Damaged and short shipments must be reported within five days of receipt.

International Orders

At this time WillirayeStudio.com reserves the right not to accept orders outside the continental U.S.A.

Returns and Questions

Please call Customer Service at 877-846-6721. or email

When will my order ship?

Orders placed during the weekdays Monday thru Thursday by 3 p.m. CST should ship on the next business day pending payment method. Orders received after 3:00 PM Thursdays will ship the following Monday. Shipping will not occur on the weekends. Orders received over the weekend will ship the following weekday with the exception of holidays. Delivery times may vary depending on stock availability. If a “back order” is necessary, it will ship as soon as the merchandise becomes available.

Shipping

Orders over $50 qualify for FREE shipping, only applies to orders within the 48 contiguous states of the United States. At this time we do not offer free shipping to Alaska or Hawaii. Carriers such as UPS and FedEx are preferred. Charges are prepaid and added to the invoice unless stated otherwise. C.O.D. orders are not available.

Returns

In the event the merchandise is received as damaged, defective or not as you ordered, email our customer service department for a solution. In order to receive credit you must follow the instructions below:

1. Merchandise must be in new, resalable, unmarked condition and in original packaging.
2. Merchandise must be returned within 30 days of invoice date.

For a quick and hassle free processing of your return please, include the original packing list/ invoice and return authorization number (R/A) with the return. Please allow 30 days for your return processing. Credit will be for the value of the merchandise only.

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